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Thursday, 18 November 2010 12:09 Denis Pombriant

This video is posted at The Var Guy.com. It’s a straight up recording of an interview in June with Red Hat CEO, Jim Whitehurst titled Red Hat CEO: Cloud Can’t Exist Without Open Source. It’s a good example of old style video that puts a person in front of the camera for three and a half minutes to make a few points. Watching is faster than reading the attached Q&A but it lacks the engagement factor that I mentioned and it makes three and a half minutes seem like a long time.

Last Updated on Thursday, 18 November 2010 12:11

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Key Findings

In a study published in Harvard Business Review, “Stop Trying to Delight Your Customers” (July 2010) by Matthew Dixon, Karen Freeman, and Nicholas Toman, found that top loyalty eroding problems include: