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  • Think Bigger
    I spent the best part of last week cruising up and down Silicon Valley, checking in with customers and would-be clients. The consensus from this non-scientific survey is that business is better than OK, and most people are expecting this year to be the best in a while. Of course, there is a cloud -- literal and figuratively -- to go with that silver lining.
  • Avaya Gives Sneak Peak of Upcoming Healthcare Apps
    Avaya has provided a sneak preview of several healthcare IT-based mobile applications it will be rolling out later this year. These include Avaya Mobile Activity Assistant, Avaya Flare Communicator for iPad, and other collaborative service offerings in telehealth and social media. Healthcare is one of Avaya's chief verticals, said Sanjeev Gupta, general manager of Avaya's Healthcare Solutions group.
  • Federal Virtualization Business: Let the Vendor Clawing and Scratching Begin
    "We are seizing on the power of 21st century technology to consolidate data centers and moving to lightweight, shareable technologies, such as cloud computing, while also directing agencies to consolidate commodity IT services, and shift to shared services," said Federal Chief Information Officer Steven VanRoekel.

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SearchCRM: News on CRM trends and technology
News on technology and trends in CRM, customer interaction and customer data.

Key Findings

How long does it take you to generate a forecast (from collection from reps to executive approval)?

Less than 2 weeks = 81.5%