IP Based On Demand Call Center
Coverage Synopsis Five9, Inc. (www.Five9.com) won a WizKids award for its far sighted development of a hosted IP based call center solution. Based in Pleasanton, CA, Five9 is a leading global provider in this rapidly evolving field. The Five9 Virtual Contact Center delivers a hosted VoIP contact center solution for companies of all sizes for a single monthly fee making it possible for any company to deploy contact center functionality to its users within 48 hours. The only requirement for users is a PC, IP telephone, and Internet access. By using the Internet for all communications needs, including telephony, Five9 provides its customers with a single source solution for all contact center functionality and system management. As a result, customers can rent the capacity they need as they need it and focus on activities that are core to their businesses while Five9 takes care of managing all of the functionality. Five9 customers include a wide-range of industries including call center outsourcers, fundraisers, financial services (mortgage brokers, debt counselors, banks, etc.), telemarketing, health care, home improvement, travel, and high tech. |
