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Monday, 20 December 2010 13:06 Denis Pombriant

We take briefings most days from 2 PM ET onward.

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Last Updated on Saturday, 17 September 2011 07:13

CRM Buyer

CRM Buyer -- "The Essential Guide for CRM System Purchasers"

Think Bigger
I spent the best part of last week cruising up and down Silicon Valley, checking in with customers and would-be clients. The consensus from this non-scientific survey is that business is better than OK, and most people are expecting this year to be the best in a while. Of course, there is a cloud -- literal and figuratively -- to go with that silver lining.
Avaya Gives Sneak Peak of Upcoming Healthcare Apps
Avaya has provided a sneak preview of several healthcare IT-based mobile applications it will be rolling out later this year. These include Avaya Mobile Activity Assistant, Avaya Flare Communicator for iPad, and other collaborative service offerings in telehealth and social media. Healthcare is one of Avaya's chief verticals, said Sanjeev Gupta, general manager of Avaya's Healthcare Solutions group.
Federal Virtualization Business: Let the Vendor Clawing and Scratching Begin
"We are seizing on the power of 21st century technology to consolidate data centers and moving to lightweight, shareable technologies, such as cloud computing, while also directing agencies to consolidate commodity IT services, and shift to shared services," said Federal Chief Information Officer Steven VanRoekel.

SearchCRM: News on CRM trends and technology

News on technology and trends in CRM, customer interaction and customer data.

Social influence tool Klout draws flak, but it has clout online
What are the best tools for determining online influence? Expert Zach Hofer-Shall weighs in on how to track your online clout and why it matters.
TDWI keynoter connects philosophy and analytics
When delving into analytics, TDWI conference keynote speaker Frank Buytendijk suggests that businesses ask themselves three questions: What is real? What is true? What is good?
As social media expands, companies need to center social CRM plans
With social CRM gaining popularity, companies need to identify their audiences are and what social media sites and technology they use, analysts say.

What changes are you making in your sales organization as a direct result of the economy? (Choose all that apply.)

Placing a hold on non-essential hires = 71.7%