We cover front office trends and developments adding our analysis and commentary on our Blog but our content is also frequently posted around the CRM ecosystem.

We maintain an active briefing and discussion thread with hundreds of front office companies. The information we gain from these discussions helps to inform our view of the industry.

We publish reports and white papers here and thought leadership across the CRM ecosystem. Get our take on major CRM and front office issues in these topics here.


SaaS or Pseudo-SaaS? The continuing debate about multi-tenant architecture and its importance in On-Demand computing.

We are always researching the CRM market and you input can make a valuable contribution to the outcomes. We usually make our research available on this site at no cost as our way of saying thanks for helping with your answers.

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